When you shop with us you trust us with your information. This Privacy Policy explains what information we collect and how we use it.

J.Rouse& Son Ltd are committed to protecting your privacy and complying with the data protection laws in the United Kingdom. This Privacy Policy, together with our Cookies Policy, explains how we use any information we collect about you and forms part of our Conditions of Website Use.

Any payments made via Sagepay will be covered by Sagepay privacy policies.

How do we use the information we collect about you?

We may use the information provided by you in a variety of ways, including:

To answer your questions or provide you with information you have requested

To process your order or manage your account

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

We never see or store your payment card details. We do use a unique encrypted token that can tell the same payment card is used in different places.

We also use cookies to track online activity. You can find out more about this in our Cookies Policy. The information collected by cookies does not in itself identify a visitor to our site but if you are a customer or account holder we may be able to identify you from both sets of information combined.

Disclosing your data

J Rouse & Son Ltd is an independent limited company. We never make your personal details available to any other parties.

How is your information protected

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. Your information will be stored in Europe and will not be transferred to any other country.